Blue Angel Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered manager oversaw two of the provider's branches. There was an organised structure of senior staff in place to oversee the running of the service, all of whom had a good understanding of their roles and responsibilities.

The registered manager was focused on making continuous improvements to the service. This included developing their electronic care planning system to improve how auditing and quality assurance was carried out.

There were systems to enable office staff to monitor the quality of care responsively, using an electronic care planning system. This included the monitoring of care calls, care notes, incident reports and medicines administration.

People received personalised care in line with their needs. People were involved in developing and making decisions about their care. Their care plans were clear and concise, detailing the support they required and their preferred routines.

Risks related to people's health and medical conditions were assessed and reduced. Staff were pro-active in identifying emerging risks and changes in people's health and wellbeing. Staff were confident in making referrals to professionals and carrying out their instructions for ongoing care.

There were enough staff in place and new referrals were carefully managed to ensure there was sufficient staffing capacity in place to meet people's needs. The provider had appropriate recruitment processes in place to help ensure suitable staff were employed.

Staff were motivated in their role and spoke positively about the support they received from the registered manager and senior staff. People and relatives told us their care needs were met and they were treated with

respect and kindness. Staff had a good rapport and relationship with the people they supported.

The provider and registered manager understood the importance of supporting staff with good quality training. This included training and support related to their role and opportunities to promote their professional development. The provider had a proven history of developing staff to enable them to progress to more senior roles in the service.

There were policies and procedures in place to protect people from the risk of suffering abuse or coming to avoidable harm. There were systems in place to ensure incidents were appropriately reported, recorded and reflected upon.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.