Blue Angel Care Limited

People received care and support that was safe. People were protected from avoidable harm and abuse by staff who were aware of their responsibilities to report any concerns. People felt safe and were protected against other risks to their health and welfare, including risks associated with infectious diseases such as COVID-19.

People received care and support that was effective and based on detailed assessments and care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported in a caring way. The service focused on people's independence and dignity, and respecting them as individuals. People said they would recommend the service to others. One person's relative said, "They perform very well. The carers have got people's well-being uppermost."

People received responsive care. There were processes in place to make sure people received care according to their agreed plans, needs and preferences. The provider had arrangements in place to make sure people could communicate their needs and preferences, taking account of their individual needs and any sensory impairments.

People told us the service was well managed. The provider had effective systems in place to manage the service, and to monitor and improve the quality of care people received. They made use of technology and computer systems to monitor and review people's care and make sure it was of a high standard. Staff felt valued, supported and empowered to deliver high quality care.