Bridge-it Options Ltd

Not everyone using Bridge-It Options Ltd received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection 29 people using the DCA aspect of the service who received personal care.

People's experience of using this service: Management processes were in place to monitor and improve the quality of the service. However, these were not always effective and did not always identify opportunities for improvement. People told us they felt safe when being supported by care staff. There were appropriate systems in place to protect people from the risk of abuse. There were enough staff to meet people's needs. The provider had effective systems in place to ensure safe recruitment practices. People's needs were met in a personalised way by staff who were competent, kind and caring. Staff respected people's privacy and protected their dignity. Individual and environmental risks were managed appropriately. People were empowered to make their own choices and decisions. They were involved in the development of their individual care plans. People know how to complain. When complaints were received these were investigated and responded to in line with the provider's policy.

The home has been rated Good overall as it met the characteristics for this rating in four of the five key questions. More information is in the full report, which is on the CQC website at: www.cqc.org.uk