Eniro Care Ltd

Staff had received training in safeguarding and knew how to report any safeguarding concerns. The registered manager had systems in place to investigate and report concerns. Risk assessments and management plans were in place and reviewed regularly. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were systems and processes for staff to follow and incidents and accidents were analysed. There were enough staff to support people’s needs and the service was fully recruited. Medicines were managed safely. We were assured that the provider had effective systems and processes in place to prevent and control infections. They ensured infection outbreaks were effectively prevented or managed.

People received care that was based on their assessed individual needs. Records showed people and their relatives were involved in planning and regular reviewing of care. Staff sought people's consent and records people had signed documents consenting to their care and treatment.

People and relatives told us staff were caring. Staff did all they could to promote people’s independence and treat them with compassion. People received personalised care, tailored to their individual needs and preferences, and staff supported people and their relatives to be involved with decisions relating to their care. People's privacy and dignity was upheld through the approaches taken by staff and by the leadership of the registered manager.

People received person centred care that met their needs and personal preferences. The registered manager complied with the Accessible Information Standard by identifying, recording, flagging, sharing and meeting the information and communication needs of people with a disability or sensory loss. The registered manager had policies and processes in place which enabled them to continuously seek feedback from people and used the outcomes to tailor their care, support and treatment.

There was a clear and effective management structure which aided the smooth running of the service. Staff were positive about management of the service and told us the registered manager was supportive. Staff felt they were listened to and kept informed of improvement plans. The registered manager had good oversight of the service and effective quality assurance systems in place that they used to monitor the quality and safety of the service. Staff worked well with external social and health care professionals. Healthcare professionals and other stakeholders were positive about the effective collaboration with the service which resulted in better outcomes for people.