Kingwood Care and Support

Not everyone who uses the service receives the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service has a number of 'supported living' settings in Oxfordshire. At the time of the inspection 40 people were receiving a regulated activity at 16 addresses.

Complaints, concerns and constructive feedback was addressed. However, the provider needs to ensure the process is fully followed and documented as per their policy and procedures.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The model of care and setting maximises people's choice, control and independence. Support plans were detailed and person-centred. The support plans provided guidance for staff about how best to support people's needs and preferences. The staff received training and support to enhance their skills and understanding in relation to maximising choice, promoting person-centred care and creating the right culture. People had access to a range of activities and social opportunities. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives.

People were protected from the risks of abuse and harm and people and their relatives said they trusted staff to keep them safe. Staff had received training in safeguarding people.

People's support needs were risk assessed and support plans provided staff with the information they needed to manage the identified risks.

Staff were trained to administer medicines and medicines were managed safely.

Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults and staffing arrangements met people's needs.

Staff had the necessary skills to carry out their roles. Staff had regular training and opportunities for regular supervision and observations of their work performance.

People received tailored support that was centred around their assessed needs, choices and decisions.

People had access to other healthcare services, ensuring a holistic level of support was provided.

No one was receiving end of life care but if this were required, this would be facilitated alongside community healthcare professionals.

The registered manager and staff demonstrated a commitment to people and displayed strong person- centred values. People's choices were respected, and staff supported them to achieve good outcomes. Audit systems were in place to monitor the standard of support people received. Measures to assess improvements and continuous learning were in place.

The service worked in partnership with other health and social care organisations to achieve better outcomes for people using the service.