United Homecare Ltd
- Home care
- Dementia care
- Registered since 2022
- Solihull, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
16 months
since the latest rating was published.
34 of 40
rated home care services in Solihull are rated Good, like this one.
United Homecare Ltd: inspection record
Rated Good in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G First Care Healthcare Ltd Good, 0.2 miles away
- – L.I.S.T Care Services Ltd Not yet rated, 0.9 miles away
- – Bluebird Care (Sutton Coldfield & Birmingham East) Not yet rated, 1.2 miles away
- G Clover Care Good, 1.2 miles away
- – Elite Care 24/7 No overall rating, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 June 2025 (assessment visit 8 April 2025). Quoted under the Open Government Licence.
Date of assessment : 14 April to 18 April 2025. United Homecare Ltd is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. During the assessment we spoke with people who received care from the service, their relatives, staff, the registered manager, the provider and healthcare professionals who supported people within the service’s remit.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff considered decisions in people’s best interests where they did not have capacity.
Staff protected people’s privacy and dignity and treated them as individuals as well as offering people choice. People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Managers worked with the local community partners to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Louise Taylor
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- United Homecare Ltd
- Ownership type
- Organisation
- Companies House number
- 12193041 (opens Companies House)
Getting help from Solihull Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Solihull Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 704 8007, weekdays 9am to 5pm (Wednesdays from 10am)
- Contact adult social care online
- Support for carers
- Paying for care: Solihull Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does United Homecare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for United Homecare Ltd.
- When was United Homecare Ltd last inspected?
- The Care Quality Commission's latest rating for United Homecare Ltd was published on 17 June 2025.
- Who runs United Homecare Ltd?
- United Homecare Ltd is run by United Homecare Ltd.
- What is United Homecare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 June 2025.
Contact
- Phone
- 07957 740198
- Address
- 2 Vauxhall Crescent, Birmingham, B36 9JT Map (opens Google Maps)
Compare nearby
- G First Care Healthcare Ltd Good, 0.2 miles away
- – L.I.S.T Care Services Ltd Not yet rated, 0.9 miles away
- – Bluebird Care (Sutton Coldfield & Birmingham East) Not yet rated, 1.2 miles away
- G Clover Care Good, 1.2 miles away
- – Elite Care 24/7 No overall rating, 1.5 miles away