First Care Healthcare Ltd
- Home care
- Registered since 2021
- Solihull, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
34 of 40
rated home care services in Solihull are rated Good, like this one.
First Care Healthcare Ltd: inspection record
Rated Good in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G United Homecare Ltd Good, 0.2 miles away
- – L.I.S.T Care Services Ltd Not yet rated, 1 mile away
- – Bluebird Care (Sutton Coldfield & Birmingham East) Not yet rated, 1.2 miles away
- – Elite Care 24/7 No overall rating, 1.4 miles away
- G Wisteria Care Agency Ltd Good, 1.4 miles away
About the service
From the Care Quality Commission's inspection report published 25 January 2023. Quoted under the Open Government Licence.
First Care healthcare Ltd is a domiciliary care agency which provides personal care to people in their own homes. The service is registered to provide support to adults. At the time of our inspection 6 people were receiving personal care. CQC only inspects the service being received by people provided with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
Read the rest of CQC's summary
People's experience of using the service and what we found People received safe care and support. Risks associated had been assessed and staff provided examples of how they managed those risks with positive effect. If any accidents or incidents occurred, or if complaints were received about the service, the registered manager told us they would take action to prevent recurrence and learn lessons. The management of medicines was safe, and staff followed safe infection prevention control practices. Staff had been recruited safely, and enough of them were available to meet people's needs. People received their care calls from reliable staff at the agreed time.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs had been assessed before they had started to use the service. People and their relatives had been involved in care planning to make sure their care and support met their needs and was delivered in line with their lifestyle choices and cultural needs.
People were treated kindly by caring staff. People's dignity was maintained and their right to privacy was respected. Support from the service enabled people to remain living in their own homes in line with their wishes. People received responsive care from a small staff team who they knew and trusted. Care records contained enough information to help staff provide personalised care and support.
The service was well-led. Effective systems were in place to monitor and review the quality and safety of the service provided. Relatives spoke positively about the leadership of the service and the registered manager who demonstrated their commitment to continually improving outcomes for people and their families. People had opportunities to feedback about the service they received. All feedback we reviewed was positive. Staff felt supported and told us they enjoyed their jobs.
Staff worked in partnership with other healthcare professionals and followed their specialist advice to ensure their needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tancia Davis
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 25 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- First Care Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 12262517 (opens Companies House)
Getting help from Solihull Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Solihull Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 704 8007, weekdays 9am to 5pm (Wednesdays from 10am)
- Contact adult social care online
- Support for carers
- Paying for care: Solihull Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does First Care Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for First Care Healthcare Ltd.
- When was First Care Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for First Care Healthcare Ltd was published on 25 January 2023.
- Who runs First Care Healthcare Ltd?
- First Care Healthcare Ltd is run by First Care Healthcare Ltd.
- What is First Care Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 January 2023.
Contact
- Phone
- 07775 800638
- Address
- 11 Humber Grove, Birmingham, B36 9NX Map (opens Google Maps)
Compare nearby
- G United Homecare Ltd Good, 0.2 miles away
- – L.I.S.T Care Services Ltd Not yet rated, 1 mile away
- – Bluebird Care (Sutton Coldfield & Birmingham East) Not yet rated, 1.2 miles away
- – Elite Care 24/7 No overall rating, 1.4 miles away
- G Wisteria Care Agency Ltd Good, 1.4 miles away