Elite Care 24/7

At the time of the assessment there were 37 people using the service who were in receipt of the regulated activity.
We gave the provider 24 hours’ notice of our intention to visit because we wanted to make sure someone would be at the office who could answer our questions during the inspection.

The onsite inspection took place on 29 and 30 April 2026 to review the quality of care and compliance with legal regulations. We continued gathering feedback from people and their relatives, staff and other professionals.
At the last inspection, the service was rated Requires Improvement. This was because we found the provider needed to make improvements to quality assurance and risk management. We have not identified significant improvements in these areas and at this inspection the service remains rated Requires improvement.

People received compassionate and reliable care from regular staff who knew them well and understood their individual needs and preferences. People and relatives spoke positively about the support provided and most people told us they felt involved in decisions about their care.

The service had effective arrangements to ensure visits were delivered on time, staff felt supported, and people received continuity of care. Staff described management as approachable and responsive, and the provider had invested in new systems to improve quality and oversight.

However, improvements were needed to care planning, risk management, safeguarding oversight and record keeping. Governance systems had not always identified these issues, meaning opportunities to learn and improve were sometimes missed. This had been identified at the previous inspection.

The provider recognised these areas for development and had begun implementing a new electronic care management system and enhanced quality assurance processes. The registered manager was receptive to feedback and took action to address concerns identified during the inspection.