Wisteria Care Agency Ltd

People's experience of using this service: People continued to receive a good service. They were safe from harm because of the systems in place. Staff were appropriately trained in safeguarding, which supported this. People's risks were safely managed. Sufficient numbers of staff were employed so that people's needs were met. People were safely supported with their medicines and keeping their homes clean.

Staff were trained and skilled to carry out their roles. They were supported by the management team. People had good relationships with the staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Everyone we spoke with told us staff were kind, caring and understanding. People were respected, as staff upheld their privacy and dignity and encouraged their independence. People told us they received support that met their needs.

Staff provided people with person-centred care based on people's choices and preferences. Documentation reflected this. People were supported to do the things they wanted to. Any dissatisfaction in receiving the service was addressed and resolved. People's end of life care needs were rarely met by the service staff, as full responsibility for this support was always passed to health care professionals once identified.

People had the benefit of a service that was small and therefore run in a friendly way. The registered manager was open and inclusive in their management style. The registered manager was also the company director, who was supported by a family member with day-to-day running of the service. Together they maintained checks on staff performance and how well the service was delivered. Documents held in the office were secure to ensure confidentiality of people's information.

The service continued to meet the characteristics of good in all areas.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk