Manorcourt Homecare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff understood their responsibility to protect people in their care from abuse and report any concerns they had. People were supported to take their medicines safely and there were enough staff available to support people's needs. Following the inspection we were informed that some staff had unexpectedly left the service and as a result the manager had handed some care packages back to the local authority. A representative from the local authority told us they had never had any previous concerns with this provider and they were only handing back packages to remain sustainable and to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives described staff as kind and caring. People had consistency in the staff who undertook their care calls, and this helped promote an understanding of how people liked their support delivered.

There were quality assurance and auditing processes in place and they contributed to service improvements. Action plans were carried out and those responsible kept things up to date.