ACH Healthcare Limited

There were enough staff available to meet people's needs. People received care and support from a consistent staff team which enabled continuity of care. We have made a recommendation about the provider's recruitment processes.

Staff had received safeguarding adults from abuse training and knew how to act on any concerns. Risk assessments were in place to manage potential risks to people's health and well-being. Effective infection control processes were in place. Staff had access to appropriate personal protective equipment (PPE) to help prevent the spread of infection.

Staff received mandatory training to fulfil their role and responsibilities. They felt supported and valued by the provider.

People and their relatives spoke positively about the kind, caring attitude of staff and were satisfied with the care and support they received. Staff treated people with dignity and respect and people's independence was promoted.

People were supported to maintain good health and access health care professionals. Where required, people were supported with their nutritional needs.

People had individualised care plans which met their needs. People, and their relatives, were consulted over their care and support needs and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were complimentary of the service they received and, without exception, would recommend ECHAD Services to others.