Affinity Homecare

At our last inspection we rated the service good, with requires improvement rating in well led. At this inspection we found the evidence continued to support the rating of good and it was good in all domains. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

The provider had improved their quality audits to ensure that all care plans and risk assessments were up to date in people's homes. Other quality systems were effective in highlighting improvements and also monitored that people received their calls on time and for the allocated time.

People continued to receive safe care. There were enough staff to meet their needs and they were recruited to ensure that they were safe to work with people. People were protected from the risk of harm and received their prescribed medicines safely. Lessons were learnt from when things went wrong.

The care that people received continued to be effective. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received training and support to be able to care for people well. They monitored people's health; including in partnership with other organisations when needed. Some people were also supported to eat and drink and this was monitored and recorded.

People continued to have positive relationships with the staff who were caring and treated people with respect and kindness. Staff knew them well and understood how to care for them in a personalised way. There were plans in place which detailed people's care and goals and these were regularly reviewed. People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they received.

People and their relatives were included in developing the service and found the registered manager approachable.

Further information is in the detailed findings below

The five questions we ask about services and what we found