Ace Care Agency
- Home care
- Dementia care
- Registered since 2010
- Walsall, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2016, most recently Good in December 2019.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
30 of 39
rated home care services in Walsall are rated Good, like this one.
Ace Care Agency: inspection record
Rated Good in December 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Housing 21 - Knaves Court Outstanding, 0.3 miles away
- G Platinum Community Care Limited Good, 1.8 miles away
- RI Housing 21 - Alrewych Court Requires improvement, 1.8 miles away
- G Affinity Homecare Good, 1.8 miles away
- G Caring Hands Limited Good, 2.2 miles away
About the service
From the Care Quality Commission's inspection report published 10 December 2019. Quoted under the Open Government Licence.
Ace care Agency is a domiciliary care service providing personal care to older people who may have a diagnosis of dementia. People are supported in their own homes, at the time of the inspection 16 people were receiving personal care.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The registered manager had put new systems in place, to monitor the quality and safety of the service, and these were working effectively. People received person centred care. People, relatives and staff expressed confidence in the registered manager.
Read the rest of CQC's summary
People felt safe and staff had good knowledge of safeguarding processes. There were enough staff to support people safely. Care plan and risk assessments were up to date and reviewed regularly. People received their medicines as prescribed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with kindness and compassion. People felt well supported. People were listened to and could express their views. People's privacy and dignity was maintained.
People's communication needs were met. People's personal preferences were identified in their care plans. People were involved in decisions about their care.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Peter Trump
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 10 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ace Care Agency
- Ownership type
- Partnership
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does Ace Care Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ace Care Agency.
- When was Ace Care Agency last inspected?
- The Care Quality Commission's latest rating for Ace Care Agency was published on 10 December 2019.
- Who runs Ace Care Agency?
- Ace Care Agency is run by Ace Care Agency.
- What is Ace Care Agency's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 December 2019.
Contact
- Phone
- 01543 454438
- Address
- New Road, Brownhills, Walsall, WS8 6AT Map (opens Google Maps)
Compare nearby
- O Housing 21 - Knaves Court Outstanding, 0.3 miles away
- G Platinum Community Care Limited Good, 1.8 miles away
- RI Housing 21 - Alrewych Court Requires improvement, 1.8 miles away
- G Affinity Homecare Good, 1.8 miles away
- G Caring Hands Limited Good, 2.2 miles away