Platinum Community Care Limited

People's experience of using this service: People were supported by staff who had been recruited safely, and who had the knowledge and skills to provide effective support. There were enough staff available to meet people's needs and Staffing levels were regularly reviewed. Medicines were managed safely, and staff followed infection control procedures.

Risk management plans were in place which guided staff to provide support that met people's needs and in line with their preferences. People were supported to have choice and control over their lives.

People were supported by staff who promoted choices in a way that people understood and had control and choice over their lives. Staff provided dignified care and respected people's privacy.

People and their relatives were involved in the planning and review of their care. Staff used care plans to ensure they provided support in line with people's wishes. This ensured people received personalised care in line with their preferences and diverse needs.

Systems were in place to monitor the service, which ensured people's known risks were mitigated and lessons were learnt when things went wrong. People and staff could approach the registered managers who acted on concerns raised to ensure improvements to the delivery of care.