Rosehill Care

We undertook this assessment to follow up a breach of regulation identified at their previous assessment (Published 21 January 2025). The provider had previously breached regulations in relation to the effectiveness of how they operated their governance systems, which had failed to identify and address issues we found during their last assessment.

This assessment was conducted by 1 adult social care inspector and was short notice announced. We reviewed 15 quality statements included in the 2 key questions, Is the service safe and well-led? For those key questions not inspected, we used the ratings awarded at their last inspection to calculate the overall rating.

At this assessment, we found the provider had made improvements and was no longer in breach of regulations. Based on these findings the services overall rating remains good.

Staff understood and managed risk well. Information about risks to people’s safety had improved and staff had more detailed information about how to reduce potential risks people might face. Governance systems were now operated effectively and were routinely used to check the safety and quality of the home care people received. The service now had a much better culture of continuous learning and improvement.

People continued to be treated with kindness and compassion. People were protected and kept safe. The registered manager investigated incidents thoroughly. Staff had the right skills, knowledge, and experience and received relevant training and regular supervision. Staff understood their roles and responsibilities. The service detected and controlled potential risks in people’s home environment.

The service fostered a positive culture where people knew they could speak up and have their voices heard. Staff felt supported to give their feedback and were treated fairly. The registered manager and staff had shared values based on listening, learning and trust. The registered manager was knowledgeable and supportive, helping staff develop in their roles. The team worked well with external health and social care professionals and bodies to deliver good quality safe care and support. People could raise concerns without fear.