Wandle Healthcare Services

Wandle Healthcare Services is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection, 83 people were receiving personal care from this service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Although people's care records required more information, people felt safe and well supported by the staff team. Systems were in place to ensure safe infection control practices and where necessary, the provider took action to improve their practice. People received their medicines as prescribed. Pre-employment checks took place before staff started working with people. Staff told us they were well supported and had appropriate training required for the job.

There was a strong management team in place with shared responsibilities to ensure effective care delivery. The service supported people's choices and well-being as necessary. People felt respected and had support to make decisions where they required it. Procedures were in place to address the concerns and complaints received as necessary. Staff contacted the healthcare professionals for guidance and support when people needed it.