Eveready Carers
Home care, Merton
Good
Rated on
Rating from the Care Quality Commission.
Eveready Carers: inspection record
Rated Good in November 2025.
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Ratings published by the Care Quality Commission.
Rated Good in November 2025.
The latest rating was published 11 months ago.
How it compares locally
- One of 43 Good home care services in Merton, out of 43 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 10 November 2025 (assessment visit 21 May 2025). Quoted under the Open Government Licence.
Date of assessment 26 September to 17 October 2025.
Eveready Carers is a domiciliary care service providing personal care for people in their own homes. At the time of inspection, 1 person was in receipt of personal care.
Read the full summary
The provider was previously inspected in November 2023 (report published February 2024). At that time a rating was not given due to insufficient evidence. However, they were given some recommendations and told how to improve. We therefore carried out a comprehensive inspection of this service under our new methodology where we looked at all 5 key questions and all 33-quality statement. Based on the findings of this CQC assessment we have rated them requires improvement.
People had care plans and risk management plans in place. However, the provider did not always ensure that care plans were up to date and contained the right information. Medicines were not always managed safely, and the provider did not follow their medicines management policy and procedures. Although no one had come to harm, the provider needed to improve in their medicine management.
Staff received training, supervision and competency checks. However we found gaps in staff training, and we were not assured of the providers staff training processes. The provider did not have effective systems in place to monitor staff training and if they were in date. Recruitment was safe, and staffing levels were appropriate. The service worked with external professionals and supported people to have choice and control over their lives.
We also had concerns with the provider’s governance processes as some audits processes were not robust such as medicines audit which appeared to be a tick box exercise. The registered manager was otherwise clear about most responsibilities and promoted a positive, person-centred culture.
There was a lack of clarity from the registered manager around the circumstances in which safeguarding notifications should be sent to CQC and their general legal obligation as a registered person delivering a regulated activity.
The provider was in breach of the legal regulation relating to how medicines were managed and governance processes.
We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated requires improvement: This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to the safe management of medicines.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good: This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated requires improvement: This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Well-led was rated Requires improvement on 10 November 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 12 Deer Park Road, London, SW19 3TL |
|---|---|
| Neighbourhood | Merton town, Merton |
| Phone | 020 8542 9679 |
| Website | www.evereadycarers.co.uk |
| Registered manager | Okoro Kalu |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 15 February 2024 (opens the Care Quality Commission website) Latest assessment published 10 November 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Eveready Carers Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14029412 (opens Companies House) |
Nearest alternatives
- G Gentle Healthcare Services Home care, less than 0.1 miles awayGood
- G Rosehill Care Home care, less than 0.1 miles awayGood
- – Secure Quality Care Home care, less than 0.1 miles awayNot yet rated
- G Wandle Healthcare Services Home care, less than 0.1 miles awayGood
- – Surecare Merton and Wandsworth Home care, 0.1 miles awayNot yet rated
Getting help from London Borough of Merton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Merton
- Ask for a care needs assessment
- Phone: 020 8545 4388, Monday to Friday, 9am to 5pm. Out of hours: 020 8770 5000
- Support for carers
- Paying for care: London Borough of Merton
Checked on the council's website, November 2026.
Common questions
- Does Eveready Carers provide nursing care?
- The Care Quality Commission's register does not list nursing care for Eveready Carers.
- When was Eveready Carers last inspected?
- The Care Quality Commission's latest rating for Eveready Carers was published on 10 November 2025.
- Who runs Eveready Carers?
- Eveready Carers is run by Eveready Carers Limited.
- What is Eveready Carers's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 November 2025.