Semy Care Ltd

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People told us they felt safe receiving the service and policies and systems were in place to help protect people from the risk of harm, abuse, and improper treatment. Risks had been identified to both those people that used the service, and staff. Medicines were administered mostly following best practice although improvements were needed to ensure complete adherence. People's nutritional and hydration needs were met.

Care plans were detailed and individual to each person which helped staff deliver person-centred care. Regular reviews had taken place with people to ensure the service not only met their needs but that the quality was as expected. People told us they felt engaged, involved with the service, and listened to. They told us they received a flexible and responsive service.

Staff told us they felt supported, and we saw that they had been safely recruited, appropriately inducted, and trained, and that their competency to perform their role, assessed. People told us they had confidence in the staff's abilities and that they treated them with compassion.

Systems were in place to oversee and assess the quality of the service and the registered manager understood their regulatory responsibilities. We did identify some shortfalls within the service although some of these had been identified and included in the provider's service improvement plan. These shortfalls were discussed with the registered manager who acted positively to address them.