Eskcare Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People had person-centred care plans in place which took into account their preferences. People told us staff were caring and cheerful. They also told us that they felt very safe and the staff knew them well.

People's feedback of the service was positive. They said the care they received helped improve their quality of life. One person told us, "The carers are absolutely excellent, and they definitely keep me safe." A relative said, "They make sure she takes her medication safely as she takes lots of medication which the carers keep under control."

Staff were trained and well supported in their roles by the registered manager. Best practice and good care were encouraged with systems in place to share this conduct across the team. Staff reward schemes were in place to promote high quality care.

Risks to people and staff had been assessed with appropriate measures in place to help protect people. People were supported with their medication and staff were trained in this. The registered manager had processes to monitor the safety of people and staff.

People told us staff always maintained their dignity and privacy and they were always respectful when providing care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.