Carlisle Mencap Limited
- Home care
- Registered since 2015
- Harker, Cumberland, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
27 of 30
rated home care services in Cumberland are rated Good, like this one.
Carlisle Mencap Limited: inspection record
Rated Good in November 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – BG Healthcare Carlisle Branch Not yet rated, 0.2 miles away
- – DIAMOND HEALTH CARE SOLUTIONS LTD 2 Not yet rated, 0.2 miles away
- RI Eden View Care and Response Services Ltd Requires improvement, 0.2 miles away
- G KEYFORT NORTH WEST Good, 0.2 miles away
- G Luminary Care Limited Good, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 19 November 2019. Quoted under the Open Government Licence.
Carlisle Mencap Limited provides personal care to people who live in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. This included the service providing care and support to people living in four 'supported living' settings so that people can live as independently as possible. At the time of this inspection, the service provided personal care to 26 people living with a learning disability. The service is registered to provide support to both adults and children.
Read the rest of CQC's summary
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
What inspectors found
Systems were in place to protect people from the risk of abuse and staff understood their responsibilities in relation to safeguarding and whistle blowing procedures. Relatives confirmed they thought people were safe and well cared for. There were enough staff deployed to meet the needs of people and safe recruitment procedures were in place. Some people were involved in the recruitment process of new staff.
Read the rest of CQC's summary
Staff received training appropriate to the needs of people and were well supported in their job roles. Staff received supervision and appraisals in line with the providers policy and staff told us they enjoyed their work.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service ensured people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People were treated with dignity and respect. Staff were knowledgeable in the actions to take to maintain the privacy and dignity of people and described the actions they took to uphold this especially during personal care support.
Opportunities were available for people to be involved in a wide range of meaningful activities that were
appropriate to them. People were encouraged to maintain contact and relationships with people important to them.
A range of systems were in place to monitor the quality and management of the service. Relatives told us they thought the service was well led and were responsive to people's needs. Care plans contained relevant person-centred information which provided detail to guide staff in the actions to take when delivering care and support.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Michelle Thompson
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 19 November 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Carlisle Mencap Limited
- Ownership type
- Organisation
- Companies House number
- 05595628 (opens Companies House)
- Charity number
- 1115348
Carlisle Mencap Limited runs 2 services, all in the North West. 2 are rated Good or Outstanding.
Other services run by Carlisle Mencap Limited
- G California House Good. Care home, Cumberland
Getting help from Cumberland Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cumberland Council
- Ask for a care needs assessment
- Phone: 0300 373 3732, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. Out-of-hours emergencies: 01228 273 800
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Carlisle Mencap Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Carlisle Mencap Limited.
- When was Carlisle Mencap Limited last inspected?
- The Care Quality Commission's latest rating for Carlisle Mencap Limited was published on 19 November 2019.
- Who runs Carlisle Mencap Limited?
- Carlisle Mencap Limited is run by Carlisle Mencap Limited. It runs 2 services, all in the North West.
- What is Carlisle Mencap Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 November 2019.
Contact
- Phone
- 01228 674393
- Address
- Unit J3, Duchess Avenue, Kingmoor Park North, Carlisle, CA6 4SN Map (opens Google Maps)
Compare nearby
- – BG Healthcare Carlisle Branch Not yet rated, 0.2 miles away
- – DIAMOND HEALTH CARE SOLUTIONS LTD 2 Not yet rated, 0.2 miles away
- RI Eden View Care and Response Services Ltd Requires improvement, 0.2 miles away
- G KEYFORT NORTH WEST Good, 0.2 miles away
- G Luminary Care Limited Good, 0.2 miles away