Luminary Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People praised the staff for their care and kindness. They said staff were friendly and helpful. People and relatives said staff were reliable and on time. There was good continuity of care so they saw the same regular care staff members. Staff knew how to support each person in the way they preferred. The service was run in the best interests of the people who used it. Staff made sure people were treated with dignity and respect, and their privacy was protected.

Staff were trained and supported to carry out their job safely and effectively. People had confidence in staff's abilities and competence. There was good communication between the management and people who used the service. The registered manager carried out spot checks and reviews to make sure people were satisfied with the care service they received.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Records about consent had not always been fully completed and the provider addressed this during the inspection.

The management team were open and approachable. Staff said they felt supported by the management team. The provider had governance system to check the quality of the service. However, some audits had not always identified the shortfalls to records found during this inspection. We have made a recommendation about this.