Eden View Care and Response Services Ltd
- Home care
- Dementia care
- Registered since 2023
- Harker, Cumberland, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
16 months
since the latest rating was published.
3 of 30
rated home care services in Cumberland are rated Requires improvement, like this one.
Eden View Care and Response Services Ltd: inspection record
Rated Requires improvement in July 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: KEYFORT NORTH WEST (Good, less than 0.1 miles away) and Luminary Care Limited (Good, less than 0.1 miles away).
Nearest home care services:
- – DIAMOND HEALTH CARE SOLUTIONS LTD 2 Not yet rated, less than 0.1 miles away
- G KEYFORT NORTH WEST Good, less than 0.1 miles away
- G Luminary Care Limited Good, less than 0.1 miles away
- G Meridian Health and Social Care - Carlisle Good, less than 0.1 miles away
- G Mrs Nina Glarvey Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 July 2025 (assessment visit 4 November 2024). Quoted under the Open Government Licence.
Date of Assessment: 6 February 2025 to 16 April 2025. We visited the service on 6 February 2025 and reviewed information remotely following our visit. The service is a care at home service providing support to adults of all ages living with dementia, mental health conditions, physical disabilities and sensory impairment. There were 89 people receiving support when we visited, of which 81 people were receiving the regulated activity of personal care. This was a responsive assessment due to the length of time since the service was registered and recent concerns raised to CQC about staffing and governance. We gave the provider short notice to ensure management were available when we visited the office.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We found 2 breaches of the regulations relating to recruitment and good governance. Staff recruitment was inconsistent. Not all staff had appropriate checks carried out with the Disclosure and Barring Service to ensure they were safe to work with vulnerable people. Management oversight and systems to support quality and safety were not robust. New governance systems had recently been introduced, but these were not yet embedded to ensure consistency of quality and practice. The management team were aware of the shortfalls in the service. With support from the local authority, they had already identified areas for development and were working on these prior to this assessment.
There were enough staff to meet people’s needs and promote choice. However, some people and staff told us visit times could improve. The management were taking steps to monitor visit times and make any necessary changes. Managers made sure staff received training. Although most staff felt supported, they had not received regular formal support such as supervision and appraisal. Medicines were administered as prescribed, but processes did not ensure staff were routinely checked to ensure they remained competent to give medicines safely. Staff worked well with professionals and relatives but we could not be assured about consistent care and good outcomes for people due to the lack of monitoring and oversight of people’s care.
People could raise concerns, but improvements were needed to how the service collected people’s views and learnt from their feedback. Where safety incidents were reported managers investigated incidents and learnt from these. People were protected and kept safe. Staff understood and managed risks. Staff made sure people understood their care to enable them to give informed consent. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. People received fair and equal care.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to recruitment and governance. Staff were not recruited in line with legal requirements which place people at the risk of harm. Systems to support staff and gather their feedback were not robust.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service. Some systems for oversight were new and not yet embedded. There was limited evidence of continual monitoring of the quality of the service. We found some omissions at this assessment that had not been identified or remedied by the provider.
Questions to ask the service
- Safe was rated Requires improvement on 2 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 2 July 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 14329112 (opens Companies House)
Getting help from Cumberland Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cumberland Council
- Ask for a care needs assessment
- Phone: 0300 373 3732, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. Out-of-hours emergencies: 01228 273 800
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Eden View Care and Response Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Eden View Care and Response Services Ltd.
- When was Eden View Care and Response Services Ltd last inspected?
- The Care Quality Commission's latest rating for Eden View Care and Response Services Ltd was published on 2 July 2025.
- Who runs Eden View Care and Response Services Ltd?
- Eden View Care and Response Services Ltd is run by Eden View Care Services and Response Ltd.
- What is Eden View Care and Response Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 July 2025.
Contact
- Phone
- 01228 472346
- Address
- Pacific House, Fletcher Way, Parkhouse, Carlisle, CA3 0LJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: KEYFORT NORTH WEST (Good, less than 0.1 miles away) and Luminary Care Limited (Good, less than 0.1 miles away).
Nearest home care services:
- – DIAMOND HEALTH CARE SOLUTIONS LTD 2 Not yet rated, less than 0.1 miles away
- G KEYFORT NORTH WEST Good, less than 0.1 miles away
- G Luminary Care Limited Good, less than 0.1 miles away
- G Meridian Health and Social Care - Carlisle Good, less than 0.1 miles away
- G Mrs Nina Glarvey Good, less than 0.1 miles away