Signet Healthcare Limited
Home care, Hillingdon
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Signet Healthcare Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2015. Rated Requires improvement in 2015 and 2016, then Good in 2018, then Requires improvement in 2023, then Good in November 2024.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 23 months ago.
What inspectors found
From the Care Quality Commission's assessment published 4 November 2024 (assessment visit 13 September 2024). Quoted under the Open Government Licence.
Signet healthcare is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our assessment, 12 people were using the service, including adults and children. The service is also registered to provide supported living. However, this part of the service was not operating at the time of our assessment.
The date of assessment was from 2 October 2024 to 8 October 2024. We visited the agency's offices on 8 October 2024.
Read the full summary
We carried out this assessment to follow up on breaches of Regulations identified at the last inspection (published 15 February 2023). At the last inspection, we identified breaches relating to need for consent, safe care and treatment, good governance and fit and proper persons employed. At this assessment, we found the provider had made the necessary improvements and was no longer breaching any Regulations.
The provider had effective systems for supporting people to stay safe, managing risks and monitoring the quality of the service. Staff were well trained and felt supported. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The service was meeting the principles of Right support, right care, right culture.
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Safe
Good
People received their medicines safely and as prescribed. However, we found some improvements were needed to medicines records to mitigate risks of errors. We discussed this with the management team. They took the required action and sent us evidence of improvements they had made following our visit.
There were suitable systems for investigating and learning from safeguarding concerns, incidents and accidents. There were enough staff, and they were suitably recruited, trained and supported. Risks to people's safety and wellbeing were assessed and planned for.
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Effective
Good
People's needs and choices were assessed, planned for and met. People were asked to consent to their care. Relatives and people's representatives were involved in making best interest decisions when needed. People's healthcare needs were monitored by staff who took appropriate action when they had concerns. The staff liaised with other professionals and people's families to help deliver suitable care.
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Caring
Good
People were cared for by kind, supportive and polite staff. People were able to make choices and supported to take part in activities. People's individual needs were planned for, and staff knew them well. Staff felt well treated and supported.
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Responsive
Good
People received personalised care which met their needs and reflected their preferences. The provider shared information about the service with people. They also supported people to access community facilities when this was part of their planned care. People were listened to and the provider acted on complaints and their feedback. People's diversity needs were planned for and met.
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Well-led
Good
There were effective systems for monitoring and improving the quality of the service. There was a positive culture where people using the service and staff were valued. Staff were able to speak up. There were a range of policies and procedures which reflected good practice guidance and legislation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 207A Field End Road, Pinner, HA5 1QZ |
|---|---|
| Phone | 07412 714933 |
| Website | www.signethealthcare.co.uk |
| Registered manager | Margaret Zimba |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 15 February 2023 (opens the Care Quality Commission website) Latest assessment published 4 November 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Signet Healthcare Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04823690 (opens Companies House) |
Nearest alternatives
- G Everycare Hillingdon Home care, 0.1 miles awayGood
- – Fine Care Services Ltd Home care, 0.1 miles awayNot yet rated
- G Pinner Home care, 0.3 miles awayGood
- – Doorstep Care Office Home care, 0.9 miles awayNot yet rated
- G Carpenders Care Limited Home care, 1.1 miles awayGood
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Signet Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Signet Healthcare Limited.
- When was Signet Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for Signet Healthcare Limited was published on 4 November 2024.
- Who runs Signet Healthcare Limited?
- Signet Healthcare Limited is run by Signet Healthcare Limited.
- What is Signet Healthcare Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.