Pinner
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Pinner: inspection record
Rated Good in May 2022.
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Ratings published by the Care Quality Commission.
Rated Good in May 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
About the service
From the Care Quality Commission's inspection report published 6 May 2022. Quoted under the Open Government Licence.
Pinner is a domiciliary care agency. It provides personal care to older people living in their own homes mostly in the London Borough of Hillingdon. It also supports some adults who are living with dementia. At the time of our inspection the service was providing care to 11 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
There were systems in place to monitor the quality of the service and recognise when improvements were required but these were not always recorded. The registered manager told us they would address this going forward.
People told us they felt safe. Where there were risks to people's safety and wellbeing, these had been assessed and the provider had done all that was reasonably practicable to lessen those risks.
Read the full summary
People's care and risk management plans set out the care tasks they required help with, and these contained personalised information about people and their preferences for how they liked to be supported.
People received their medicines in a safe way and there were systems in place to help safeguard them from abuse.
People' needs were assessed and planned for. Their health was monitored, and they had access to other healthcare services. People were supported with their meals if this was part of their care plan and this was according to their needs and preferences.
The provider made sure there were enough staff to support people and staff arrived on time at people's homes. Staff received induction, training and supervision and felt supported in their roles.
The provider sought feedback from people, relatives and staff and used this to develop the service. People and staff were confident they could raise any concerns they had with the registered manager and felt they would be listened to.
There were systems for dealing with complaints and accidents and incidents. The registered manager and senior staff were responsive to and worked in partnership with other agencies to meet people's needs.
The provider was transparent and there was clear communication within the team, so they learnt from mistakes and made improvements when things went wrong.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 38 Lowlands Road, Pinner, HA5 1TU |
|---|---|
| Phone | 07745 371500 |
| Registered manager | Avril Loftus |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 6 May 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Rose Petal Homecare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11554208 (opens Companies House) |
Nearest alternatives
- – Signet Healthcare Limited Home care, 0.3 miles awayNo overall rating
- G Everycare Hillingdon Home care, 0.4 miles awayGood
- – Fine Care Services Ltd Home care, 0.4 miles awayNot yet rated
- – Doorstep Care Office Home care, 0.6 miles awayNot yet rated
- G Carpenders Care Limited Home care, 0.9 miles awayGood
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Pinner provide nursing care?
- The Care Quality Commission's register does not list nursing care for Pinner.
- When was Pinner last inspected?
- The Care Quality Commission's latest rating for Pinner was published on 6 May 2022.
- Who runs Pinner?
- Pinner is run by Rose Petal Homecare Ltd.
- What is Pinner's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 May 2022.