Ardent Care Connect Services
- Home care
- Dementia care
- Registered since 2022
- Reigate, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Ardent Care Connect Services: inspection record
Rated Good in July 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Care Centred Ltd Good, less than 0.1 miles away
- I Cedar Oak Healthcare Services Ltd Inadequate, less than 0.1 miles away
- – First In Care Services No overall rating, less than 0.1 miles away
- RI Walfinch Reigate & Horsham Requires improvement, 0.3 miles away
- G Community Prospects Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 7 July 2023. Quoted under the Open Government Licence.
Ardent Care Connect Services is a domiciliary care service supporting adults in the community who require personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 2 people using the service who received personal care.
What inspectors found
People told us they felt safe. There were safeguarding procedures in place to guide staff. The registered manager and staff had a clear understanding of these procedures. The provider carried out an assessment of people's care needs before they started using the service to ensure staff could support them safely. There were appropriate recruitment checks before staff started work and there were enough staff available to meet people's care needs. Where required, people received support from staff to take their medicines. People's individual risks were assessed and there were plans in place to mitigate those risks.
Read the rest of CQC's summary
People were supported by staff who were well trained and competent in their role. Staff had received training and support relevant to people's needs. Where required, people received support to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.
People confirmed they were involved in making choices and decisions regarding their care and support. They also told us staff that supported them were caring and respected them as individuals. Care plans were person centred and reflected the needs of each person. Routines were discussed with people and they were involved in their care planning. Staff supported people to make healthcare appointments where needed. People knew how to make a complaint if they were unhappy with the service.
The service was well managed and the registered manager maintained good oversight of the care provided. There were effective systems in place to regularly assess and monitor the quality of the service people received. Staff benefited from regular supervision, competency assessments and observation in their care visits by the registered manager. Staff said they received good support from the registered manager.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jumai Gukas
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 7 July 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ardent Care Connect Services Ltd
- Ownership type
- Organisation
- Companies House number
- 13587223 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Ardent Care Connect Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ardent Care Connect Services.
- When was Ardent Care Connect Services last inspected?
- The Care Quality Commission's latest rating for Ardent Care Connect Services was published on 7 July 2023.
- Who runs Ardent Care Connect Services?
- Ardent Care Connect Services is run by Ardent Care Connect Services Ltd.
- What is Ardent Care Connect Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 July 2023.
Contact
- Address
- Castle Court, 41 London Road, Reigate, RH2 9RJ Map (opens Google Maps)
Compare nearby
- G Care Centred Ltd Good, less than 0.1 miles away
- I Cedar Oak Healthcare Services Ltd Inadequate, less than 0.1 miles away
- – First In Care Services No overall rating, less than 0.1 miles away
- RI Walfinch Reigate & Horsham Requires improvement, 0.3 miles away
- G Community Prospects Good, 0.3 miles away