First In Care Services

People received safe care and treatment from staff who understood their needs and followed healthcare guidance from professionals. Staff knew how to safely support people around their individual risks and how to protect people from abuse and neglect. Staff ensured people’s rights were protected. Medicines were managed safely by competent staff. Staff received appropriate training and were recruited safely. People’s care visits were planned, and their completion was overseen by managers.

Staff assessed people’s individual needs with them. Their care, support and treatment reflected these needs and any protected equality characteristics. Staff worked well with other services, so people could live healthier lives. Staff supported people in line with the Mental Capacity Act 2005 (MCA) which protected people’s rights. Staff worked in line with current national best practice guidance and were aware how to address people’s specific health and care needs appropriately. People experienced consistent and person-centred, timely care which resulted in good outcomes.

The registered manager ensured an inclusive and positive culture in the staff team and acted to continuously improve the service. Staff supported people in a person-centred way. Leaders supported staff and collaborated with partners to deliver care that was safe, integrated, person-centred and sustainable, and to reduce inequalities. There were now good quality assurance and monitoring systems in the service. The registered manager used those systems effectively to drive continuous improvement. Staff were well-supported in their roles.