Walfinch Reigate & Horsham
- Home care
- Dementia care
- Registered since 2023
- Reigate, Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
9 months
since the latest rating was published.
14 of 209
rated home care services in Surrey are rated Requires improvement, like this one.
Walfinch Reigate & Horsham: inspection record
Rated Requires improvement in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Community Prospects (Good, 0.2 miles away) and Bluebird Care (Reigate) (Good, 0.2 miles away).
Nearest home care services:
- G Community Prospects Good, 0.2 miles away
- – SAP Care Services Not yet rated, 0.2 miles away
- G Bluebird Care (Reigate) Good, 0.2 miles away
- G Ardent Care Connect Services Good, 0.3 miles away
- G Care Centred Ltd Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 January 2026 (assessment visit 17 September 2025). Quoted under the Open Government Licence.
Date of assessment: 10 November 2025 to 26 November 2025.
Walfinch Reigate and Horsham is a domiciliary care agency providing personal care for people in their own homes. This was carried out by either a live in carer or carers completing care visits throughout the day. At the time of our assessment, 24 people using the service were in receipt of the regulated activity of personal care.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The service registered with the Care Quality Commission (CQC) in January 2023. This is the provider’s first assessment and rating since registering.
The provider was in breach of legal regulations relating to care and treatment, good governance and notification of incidents.
The registered manager had left the service with immediate effect the week before our assessment. The managing director was leading the service whilst recruitment for a new registered manager was taking place.
Care records were not always accurate regarding people’s needs and risks associated with their care. Medicine management was not always safe, as administration records were not completed despite staff preparing medicine doses. Staff had not always completed training relevant to the needs of the people they supported and often worked long hours without any breaks. We identified that one staff member had also not received adequate induction or training before delivering care to a person. Staff did not always follow the provider’s infection prevention and control policy. Actions to prevent the recurrence of accidents and incidents were not always taken, leaving people at risk of harm.
There was a lack of governance and oversight at the service from all levels of the management team, which meant opportunities for improving areas of care delivery and documentation were missing. However, the provider had a strong vision for the service he wanted to deliver. Further work was required to ensure the regulation requirements were met within this vision.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
We have requested that the provider develop an action plan in response to the concerns identified during this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated Requires Improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulations in relation to people’s safe care and treatment and informing CQC of notifiable incidents.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated Requires Improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of the legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 15 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 15 January 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Lisa Holmes
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Maguire Care Limited
- Ownership type
- Organisation
- Companies House number
- 14082406 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Walfinch Reigate & Horsham provide nursing care?
- The Care Quality Commission's register does not list nursing care for Walfinch Reigate & Horsham.
- When was Walfinch Reigate & Horsham last inspected?
- The Care Quality Commission's latest rating for Walfinch Reigate & Horsham was published on 15 January 2026.
- Who runs Walfinch Reigate & Horsham?
- Walfinch Reigate & Horsham is run by Maguire Care Limited.
- What is Walfinch Reigate & Horsham's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 January 2026.
Contact
- Phone
- 01737 847888
- Address
- Office 5, 7-11, High Street, Reigate, RH2 9AA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Community Prospects (Good, 0.2 miles away) and Bluebird Care (Reigate) (Good, 0.2 miles away).
Nearest home care services:
- G Community Prospects Good, 0.2 miles away
- – SAP Care Services Not yet rated, 0.2 miles away
- G Bluebird Care (Reigate) Good, 0.2 miles away
- G Ardent Care Connect Services Good, 0.3 miles away
- G Care Centred Ltd Good, 0.3 miles away