Bluebird Care (Reigate)

People were safe and protected from harm. Staff understood how to manage risks and responded promptly to concerns. People and relatives knew who to contact if they were worried and felt confident issues would be addressed. The provider acted quickly when safety concerns were raised and took appropriate action to reduce ongoing risk. Communication with families supported safe care, and staff worked in a way that balanced safety with people’s independence.

The service had infection prevention and control measures in place which were in line with current guidance. People received a consistent and reliable service, provided by regular staff with whom they were familiar.

People’s needs were fully assessed before care started and were reviewed regularly to ensure positive outcomes were achieved. Care and support delivery were closely monitored to promote and sustain a good quality of life.

Staff demonstrated a strong commitment to delivering kind, compassionate, and person-centred care. People’s dignity and privacy were consistently respected. Staff understood people’s individual needs and preferences and provided care in accordance with these.

Staff spoke positively about the support they received and were complimentary about the management of the service. They reported being treated fairly, understood their roles and responsibilities, and felt encouraged to contribute feedback.

The provider monitored care delivery, including care‑visit monitoring, incident reporting and quality assurance audits. These systems helped identify and manage risks. Staff recruitment, training and supervision arrangements helped ensure staff were competent to carry out their roles. They worked effectively with partners and external professionals to support people’s needs.