One Stop Care Solution

People's experience of using this service: People were kept safe by an experienced and consistent group of staff who knew people well and had developed a good understanding of how people wanted their care to be delivered.

Staff routinely arrived to deliver care on time and stayed for the time expected. People and relatives we spoke with were all happy with the care and support being delivered and were kept informed if staff were running late.

People were treated with dignity and respect and were able to make choices about their care and support. Staff understood about mental capacity and ensured people had consented to care being given.

People's health was monitored closely and staff worked well with other agencies and professionals to ensure people received the care they needed. Staff received appropriate training on a regular basis to enable them to deliver safe and effective care.

People's preferences were assessed and their cultural wishes respected. The staff team were representative of the local community and the background of the people they were supporting which helped staff understand and meet people's needs.

People and their relatives were happy with the way the service was being managed and staff felt supported by the management team. The provider was open and honest throughout the inspection and was committed to improving the service.

The quality of the service was not always monitored by managers or the provider to ensure people received a consistently good service. There were gaps in record keeping which had not been identified by audits or checks and some records such as care plans and risk assessments need to be updated.