Impacting Lives Limited

55 Bowstock Road is a Domiciliary Care Service and Supported Living Service that is registered to provide care for people within their own homes. People using the service are younger adults, who may have a learning disability or autism spectrum disorder and they may have physical disabilities or mental health concerns. Twenty people were using the service at the time of the inspection.

People's experience of using this service: People were supported by staff to remain safe. There were enough staff available to people and people's needs were attended to in a timely manner. Risk assessments were in place to minimise any potential risk to people's wellbeing. Staff were recruited in a safe way. People received their medicines as expected. Staff knew people's needs. Staff received training and had been provided with an induction, and felt able to approach the registered manager with any concerns. Where needed people received the right support to eat and drink. People were supported to maintain their health. People were supported to have choice and control over their lives and staff understood that they should support people in the least restrictive way possible; the policies and systems in the service supported this practice. Staff ensured that people's privacy and dignity was maintained. People's care plans reflected their needs and preferences and staff understood the care that people required. Complaints were dealt with appropriately in line with the complaints procedure. Quality monitoring systems included audits and checks on people's satisfaction with the service they received, using questionnaires. People knew the registered manager and felt they were approachable.