Impacting Lives Care and Support Limited

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were protected from abuse and a relative told us their loved one received safe care. People received support from a regular staff team and staff were recruited safely. Where risks to people had been identified, risk assessments were in place. People received their medicines when they needed them.

Staff had received training in infection control and demonstrated an understanding of what personal protective equipment (PPE) should be used when supporting people.

People's needs were assessed and staff with the right skills helped to meet these. Staff received appropriate training to assist them in their role. There were enough staff to support people's needs. Staff supported people with their eating, drinking and to access healthcare support.

There was an enthusiastic, positive and caring culture amongst staff at the service. Staff had good knowledge of the person they supported and told us they enjoyed working at the service. People's independence was promoted and respected. Staff understood the importance of ensuring people's rights were understood and respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or

autistic people.

The service was able to demonstrate how they were working towards consistently meeting the underpinning principles of Right support, right care, right culture. The person was given choices and the service promoted independence where possible. The staff knew the service user well and person-centred care was being provided.