Bluebird Care Colchester, Tendring, Braintree and Uttlesford

People's experience of using this service: ● Staff had a good knowledge of how to keep people safe from avoidable harm and raise safeguards where required. ● People were supported to take their medicines in a safe way and staff knew when to administer 'as and when required' medicines to people. ● Staff were recruited safely and appropriate checks were carried out before they started work at the service. Staff were matched to people where possible and people were involved in the choosing of staff in certain instances. ● Where errors occurred, lessons were learned, and action was taken to prevent re-occurrence. ● The registered manager ensured that staff received basic and specialist training based on people's individual needs. ●Staff continued to have a good understanding of key pieces of legislation and when they should be applied. ● Quality assurance processes were in place to ensure the safety of the service and these supported the safe running of the service. ● People received care and support based on their individual assessment, needs and preferences. ● People were supported by staff who understood the need to ensure person centred care and to respect and listen to people. ● People told us they felt well cared for by staff who treated them with respect and dignity and encouraged them to maintain relationships and keep their independence for as long as possible. ● Systems were in place for people to raise complaints and concerns. Where complaints were raised, action was taken and fed back to people. ● There was a strong emphasis on continually striving to improve. Managers recognised, promoted and regularly implemented innovative systems in order to provide a high-quality service. ● People and staff spoke extremely positively about working for the provider. They felt well supported by them and could talk to management at any time, feeling confident any concerns would be acted on promptly. ● The service worked in partnership with other organisations to make sure they were following current practice and providing a high-quality service.