Andrea Healthcare Limited
- Home care
- Registered since 2020
- Rowhedge, Essex, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
27 of 298
rated home care services in Essex are rated Requires improvement, like this one.
Andrea Healthcare Limited: inspection record
Rated Requires improvement in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Quality Care Resourcing Ltd (Good, 1 mile away) and Essex Community Support & Enabling Service (Good, 1.1 miles away).
Nearest home care services:
- – GIGI Healthcare Ltd Not yet rated, 0.8 miles away
- RI Graceage Care Colchester Requires improvement, 1 mile away
- G Quality Care Resourcing Ltd Good, 1 mile away
- G Essex Community Support & Enabling Service Good, 1.1 miles away
- G Your Life Care Solutions Good, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 15 July 2022. Quoted under the Open Government Licence.
Andrea Healthcare Limited is a domiciliary care service providing personal care to people living in their own houses, flats and specialist housing. Andrea Healthcare Limited primarily supports older people and people who are judged to be at the end of their life. At the time of inspection there were eight people using the service, of which all were receiving the regulated activity of 'personal care'.
What inspectors found
Improvements were required to ensure the proper and safe use of medicines. Staff recruitment practices and procedures were not as robust as they should be, we have made a recommendation about this within the report. The service understood staff require training, but improvements are required to ensure staff are appropriately trained, are skilled and competent to undertake their role. Staff did not routinely receive formal supervision. The provider's governance arrangements had failed to identify the above shortfalls.
Read the rest of CQC's summary
People and those acting on their behalf told us they or their family member was safe, and they had no concerns about their safety. Suitable arrangements were in place to protect people from abuse and avoidable harm. Staff understood how to raise concerns and knew what to do to safeguard people. Risks for people were identified and recorded in relation to their care and support needs. People confirmed they had not experienced any occasions whereby they had not received support from the domiciliary care service, for example, missed calls.
Staff made sure people were involved in making decisions about their care and support. People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported did not support this practice. People were supported to eat and drink enough to maintain their health and wellbeing. The service monitored people's health, care and support needs to promote positive outcomes and to ensure people were supported at the end of their life.
People told us they were treated with care and kindness. Overall people were very happy with the domiciliary care service provided. People confirmed care and support was provided by regular staff and they were always treated with respect and dignity.
People's care and support needs were identified and recorded. Staff confirmed they had all of the information required to meet people's needs. People and those acting on their behalf were confident that if they complained, this would be taken seriously and acted on.
Questions to ask the service
- Safe was rated Requires improvement on 15 July 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 15 July 2022. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 15 July 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 15 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Andrea Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 11427987 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Andrea Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Andrea Healthcare Limited.
- When was Andrea Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for Andrea Healthcare Limited was published on 15 July 2022.
- Who runs Andrea Healthcare Limited?
- Andrea Healthcare Limited is run by Andrea Healthcare Limited.
- What is Andrea Healthcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 July 2022.
Contact
- Phone
- 01473 807707
- Address
- 18 Westlake Crescent, Wivenhoe, Colchester, CO7 9RZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Quality Care Resourcing Ltd (Good, 1 mile away) and Essex Community Support & Enabling Service (Good, 1.1 miles away).
Nearest home care services:
- – GIGI Healthcare Ltd Not yet rated, 0.8 miles away
- RI Graceage Care Colchester Requires improvement, 1 mile away
- G Quality Care Resourcing Ltd Good, 1 mile away
- G Essex Community Support & Enabling Service Good, 1.1 miles away
- G Your Life Care Solutions Good, 1.2 miles away