St Ronans Home Care Limited

Assessments of people's needs were carried out before they started using the service. These helped the service know if they can meet people's needs. Staff were supported through their induction, training and supervision. The service worked in line with the principles of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were caring and respected people's rights to privacy and dignity. People were involved in planning their care and were consulted about the care provided. Care plans contained the information staff needed to provide personalized care.

People received care and support as they wished and needed. People's relatives told us they would be confident to raise any concerns with the management team. Everyone we spoke with during the inspection was satisfied with the care and support provided for people.

The provider and registered manager had robust systems and processes to monitor quality within the service. The registered manager understood their regulatory responsibilities and shared information with stakeholders in a timely way. People, their families, staff and external professionals all told us that the registered manager and provider were supportive, and the service was well led. The service was led by knowledgeable managers who used their skills to lead staff and ensure people using the service had safe and effective support.