Your Life (Southsea)

The provider had a range of quality assurance processes, including systems necessary to maintain safe environments. The registered manager ensured policies and procedures met current legislation and were up to date. People and relatives told us they were asked of their views about the quality of the service. Action plans were completed in response to any comments raised.

People told us staff encouraged them to maintain their independence and were professional. Staff respected people's right to privacy and dignity. The registered manager knew the importance of person- centred care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had detailed care plans which reflected how they wanted to receive their care. Care plans were reviewed regularly. People and relatives were fully involved in all aspects of planning care.

People knew how to raise concerns. Incidents and accidents were monitored by the registered manager. Where accidents and incidents occurred, the registered manager ensured appropriate action was taken for people to reduce the likelihood of injury or reoccurrence.