Crescent Office
- Home care
- Registered since 2017
- Southsea, Portsmouth, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
11 months
since the latest rating was published.
5 of 27
rated home care services in Portsmouth are rated Requires improvement, like this one.
Crescent Office: inspection record
Rated Requires improvement in December 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: St Ronans Home Care Limited (Good, 0.2 miles away) and Your Life (Southsea) (Good, 0.6 miles away).
Nearest home care services:
- G St Ronans Home Care Limited Good, 0.2 miles away
- – Crown Care Solutions(Southsea) Not yet rated, 0.5 miles away
- G Your Life (Southsea) Good, 0.6 miles away
- – Medica Universal Ltd Not yet rated, 0.7 miles away
- – Approve Services Limited Not yet rated, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 December 2025 (assessment visit 9 July 2025). Quoted under the Open Government Licence.
Date of Assessment: 23 July to 8 August 2025. We carried out this inspection partly due to concerns about staffing, care provision, the provider’s responses to concerns, and the length of time since the last inspection.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We found 3 breaches of the legal regulations at this assessment in relation to governance, consent, risk management and medicines management. Although we found no evidence people had come to harm, there was an ongoing exposure to risk of harm.
Although most people and staff felt safe with the care they received, processes were not robust enough to identify all safeguarding concerns. When accidents, incidents or concerns took place, records did not demonstrate lessons were learned to improve care.
We received mixed feedback about staffing arrangements and staff skills. Staff received a variety of training, but we were not assured they always demonstrated they understood or retained it. Staff had regular supervision and told us they felt well supported.
People were positive about the caring nature of the staff and said they treated them with dignity and respect. Staff spoke about people with genuine warmth.
Care records were not always accurate or detailed enough, and did not provide sufficient guidance for staff to support people safely and effectively. The registered managers were considering a different system.
Although reviews of people’s care took place and actions were taken if changes were needed, the provider did not always manage concerns or complaints well.
The registered managers demonstrated a desire to provide safe and person-centered care to people. They began making improvements at the time of the inspection and told us of their plans to continue with this.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment, including the way people’s medicines were managed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to consent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 1 December 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 1 December 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 1 December 2025. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 1 December 2025. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Harvey Ware
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 10 December 2019. Latest assessment published 1 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 03775053 (opens Companies House)
Getting help from Portsmouth City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Portsmouth City Council
- Ask for a care needs assessment
- Phone: 023 9268 0810, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Portsmouth City Council
Checked on the council's website, November 2026.
Common questions
- Does Crescent Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Crescent Office.
- When was Crescent Office last inspected?
- The Care Quality Commission's latest rating for Crescent Office was published on 1 December 2025.
- Who runs Crescent Office?
- Crescent Office is run by Crescent Community Care Services Limited.
- What is Crescent Office's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 December 2025.
Contact
- Phone
- 023 9273 8398
- Address
- 3 Festing Buildings, Highland Road, Southsea, PO4 9BZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: St Ronans Home Care Limited (Good, 0.2 miles away) and Your Life (Southsea) (Good, 0.6 miles away).
Nearest home care services:
- G St Ronans Home Care Limited Good, 0.2 miles away
- – Crown Care Solutions(Southsea) Not yet rated, 0.5 miles away
- G Your Life (Southsea) Good, 0.6 miles away
- – Medica Universal Ltd Not yet rated, 0.7 miles away
- – Approve Services Limited Not yet rated, 0.8 miles away