Lifeways Community Care (Poole)
- Home care
- Registered since 2014
- Bournemouth, Bournemouth, Christchurch and Poole, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
4 ratings
Rated Good at every inspection since 2015.
8 months
since the latest rating was published.
96%
of rated home care services in Bournemouth, Christchurch and Poole are Good or Outstanding (91% across the South West, 88% across England).
Lifeways Community Care (Poole): inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: JS Care 4 All Ltd (Good, less than 0.1 miles away) and Kensa Health Home Care - Bournemouth (Good, 0.2 miles away).
Nearest home care services:
- – CarePlus Healthcare Services Ltd Not yet rated, less than 0.1 miles away
- – Dorset Not yet rated, less than 0.1 miles away
- G JS Care 4 All Ltd Good, less than 0.1 miles away
- – Lily's Care Services Ltd - Main Office Not yet rated, less than 0.1 miles away
- – PCash Healthcare Limited- Dorset Not yet rated, less than 0.1 miles away
See all home care services in Bournemouth, Christchurch and Poole
What inspectors found
From the Care Quality Commission's assessment published 27 February 2026 (assessment visit 22 January 2026). Quoted under the Open Government Licence.
Lifeways Community Care (Poole) is a service providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects services where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection, there were 43 people receiving personal care. The inspection took place between 23 January 2026 and 27 January 2026. This was a planned inspection.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
Staff understood the safeguarding procedures in place and felt confident concerns would be acted upon by management. Care plans and risk assessments were person centred, and enabled staff to support people effectively. These were reviewed regularly. People were encouraged to engage in activities that were meaningful to them. Staff were recruited safely and received training and supervision to support them in their roles. The service had experienced recent management changes, with a focus on supporting staff and driving improvement. Staff told us they felt supported and appreciated by management. One staff member told us, “I can honestly say Lifeways is one of the best companies I have worked for and I love my job.” The provider had systems and processes in place to review and monitor the safety and quality of care.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last inspection we rated this key question good. At this inspection the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question good. At this inspection the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question good. At this inspection the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
At our last inspection we rated this key question good. At this inspection the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question good. At this inspection the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good | |
| Supported Living | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Paul Glover
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 3 April 2020. Latest assessment published 27 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Lifeways Community Care LimitedBrand: Lifeways Community Care
- Ownership type
- Organisation
- Companies House number
- 04126127 (opens Companies House)
Lifeways Community Care Limited runs 33 services in England, 2 of them in the South West. 20 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 9 have no rating yet.
Other services run by Lifeways Community Care Limited
- G Abbeymoor Neurodisability Centre Good. Care home with nursing, Gateshead, North East
- G Barleycombe Good. Care home, Suffolk, East of England
- G Beeton Grange Good. Care home, Birmingham, West Midlands
- G Bulwell Good. Care home, Nottingham, East Midlands
Getting help from BCP Council (Bournemouth, Christchurch and Poole Council)
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at BCP Council (Bournemouth, Christchurch and Poole Council)
- Ask for a care needs assessment
- Phone: 01202 123 654, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: BCP Council (Bournemouth, Christchurch and Poole Council)
Checked on the council's website, November 2026.
Common questions
- Does Lifeways Community Care (Poole) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Lifeways Community Care (Poole).
- When was Lifeways Community Care (Poole) last inspected?
- The Care Quality Commission's latest rating for Lifeways Community Care (Poole) was published on 27 February 2026.
- Who runs Lifeways Community Care (Poole)?
- Lifeways Community Care (Poole) is run by Lifeways Community Care Limited. It runs 33 services in England, 2 of them in the South West.
- What is Lifeways Community Care (Poole)'s CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01202 330830
- Address
- Oxford Point, 19 Oxford Road, Bournemouth, BH8 8GS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: JS Care 4 All Ltd (Good, less than 0.1 miles away) and Kensa Health Home Care - Bournemouth (Good, 0.2 miles away).
Nearest home care services:
- – CarePlus Healthcare Services Ltd Not yet rated, less than 0.1 miles away
- – Dorset Not yet rated, less than 0.1 miles away
- G JS Care 4 All Ltd Good, less than 0.1 miles away
- – Lily's Care Services Ltd - Main Office Not yet rated, less than 0.1 miles away
- – PCash Healthcare Limited- Dorset Not yet rated, less than 0.1 miles away
See all home care services in Bournemouth, Christchurch and Poole