H O P E Superjobs Limited

People's experience of using this service: ● People's needs were assessed before they started using the service and where risks were identified, there was guidance in place to manage them safely. ● People received person-centred care that reflected their assessed needs and preferences. Staff encouraged and promoted independence. ● People's privacy, dignity and independence was promoted. Staff understood equality and supported people's diverse needs. ● People and their relatives told us the service was safe. Staff knew how to recognise signs of abuse and what action they needed to take to keep people safe. ● Although the registered manager had made improvements to risk assessments, and reporting of incidents, accidents and safeguarding concerns, the system could benefit from further improvements. We made a recommendation on risk assessment. ● Robust recruitment and assessment checks were completed before staff were employed. ● There were enough staff to provide care people needed. ● Staff told us they were supported by their line managers and they received suitable training to meet the needs of people using the service. Staff received regular one-to-one supervision and annual appraisals to enable them to assess their performance and training needs. ● Medicines were safely managed. ● Staff had knowledge and necessary equipment to reduce the risk of infections. ● People were supported to maintain good health and had access to healthcare services. Staff knew how and who to contact if people had emergency medical needs. ● Where required, staff supported people with their dietary needs and preferences. ● There was a clear management structure in place. This ensured that the service was well led. ● There were effective systems in place to assess and monitor the quality of the service provided. ● Feedback from people and their relatives was requested and acted on. ● The service worked with other organisations and professionals to plan and deliver an effective service.