Caring Hands East London Ltd

Caring Hands East London Ltd is a domiciliary care agency providing personal care to adults in their own homes. The service provides support to people living with a range of needs including people living with dementia, an eating disorder, a physical disability or a sensory impairment. At the time of this inspection, the service was providing personal care to 87 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People and their relatives were satisfied with the care provided by Caring Hands East London Ltd. People were involved in making decisions about their care. There were systems in place to help safeguard people from the risk of abuse. Risks to people were assessed and monitored. Recruitment processes were robust and there were enough staff working at the service. The service had permanent staff and used trained bank staff when additional staff was required. Medicines were managed safely. Staff were provided with personal protective equipment (PPE) and received training to help protect people from the risk of cross infection.

There were systems in place to ensure lessons were learned and shared with staff when things went wrong. People's needs were assessed before they began using the service so the provider knew they could meet their needs. Staff received inductions and shadowed experienced staff members before they began supporting people, so they knew what to do when they started working with people.