Care Navigation

At the time of the inspection, Care Navigation supported 2 people who lived in different properties. Only 1 person being supported by Care Navigation received personal care. This is help with tasks related to personal hygiene and eating. CQC only inspects where people receive personal care.

This was the first inspection of the service and we reviewed all quality statements at this assessment. Our overall rating for this service is good.

We received information and feedback from staff at all levels and 6 external professionals. People who used the service could not tell us about their experiences and we were unable to obtain feedback from their relatives.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the principles of Right support, right care, right culture.

Staff knew people well and understood the importance of providing high quality care. Staff received training and put this into practice to ensure people were safe and supported in the least restrictive way possible. Assessments of risk and needs informed care plans and these provided guidance for staff.

All the staff we contacted were kind and compassionate when speaking about the people they supported. Staff told us people were always at the centre of their care, and they respected people’s wishes and preferences when supporting their health, wellbeing and quality of life.

The management team were keen to ensure best practice was always followed, and there was a culture of development and improvement. Staff worked with other agencies and professionals to achieve this and meet the full range of people’s health and wellbeing needs. We received positive feedback about the organisation, staff and leaders.