1st Grade Care (Bristol)
- Home care
- Dementia care
- Registered since 2017
- Southmead, Bristol, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 49
rated home care services in Bristol are rated Good, like this one.
1st Grade Care (Bristol): inspection record
Rated Good in June 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Home Instead Senior Care Outstanding, 0.2 miles away
- G 3 Trees Community Support Good, 0.7 miles away
- G Care and Support Service - Westbury Fields Good, 0.8 miles away
- – Bristol Not yet rated, 0.8 miles away
- G Medacs Homecare - Bristol Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 30 June 2021. Quoted under the Open Government Licence.
1st Grade Care is a domiciliary care service providing personal and nursing care to 21 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People's comments reflected that there had been a period of difficulty in relation to how care packages had been managed. This related to call times being changed without involving people. However, this had been resolved and people acknowledged the service was improving. One person commented,"I feel that the new team are improving things and listening to our requests. I think there is a long way to go, but it appears to be going the right way". People were clearly comfortable with the staff that cared for them and had opportunity to build positive relationships, "I am very comfortable with the staff I have in my home. They do their best to care for me".
Read the rest of CQC's summary
People told us they felt safe. There were systems and processes in place to ensure care was delivered in a safe way. Risk assessments were completed to guide staff and staff received training in topics such as safeguarding, moving and handling and medicines.
Staff were satisfied with the training and support they received and felt able to raise any issues or concerns they had. They told us they were kept informed of important developments in the service.
Care was planned and delivered with the full involvement of the person concerned, and their relatives if this was agreed by the person. Care plans were written in a person centred manner and took account of the aspects of care people were able to be independent with. Care was reviewed regularly to ensure it was up to date and reflected people's current needs.
People felt able to raise issues and concerns if they had them; we saw examples of when complaints had been formally addressed through the complaints process.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 30 June 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- 1st Grade Care (England) Ltd
- Ownership type
- Organisation
- Companies House number
- 10190069 (opens Companies House)
Getting help from Bristol City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bristol City Council
- Ask for a care needs assessment
- Phone: 0117 922 2700
- Contact adult social care online
- Support for carers
- Paying for care: Bristol City Council
Checked on the council's website, November 2026.
Common questions
- Does 1st Grade Care (Bristol) provide nursing care?
- The Care Quality Commission's register does not list nursing care for 1st Grade Care (Bristol).
- When was 1st Grade Care (Bristol) last inspected?
- The Care Quality Commission's latest rating for 1st Grade Care (Bristol) was published on 30 June 2021.
- Who runs 1st Grade Care (Bristol)?
- 1st Grade Care (Bristol) is run by 1st Grade Care (England) Ltd.
- What is 1st Grade Care (Bristol)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 June 2021.
Contact
- Phone
- 0117 427 0375
- Address
- Henleaze Business Centre, Henleaze House, 13 Harbury Road, Bristol, BS9 4PN Map (opens Google Maps)
Compare nearby
- O Home Instead Senior Care Outstanding, 0.2 miles away
- G 3 Trees Community Support Good, 0.7 miles away
- G Care and Support Service - Westbury Fields Good, 0.8 miles away
- – Bristol Not yet rated, 0.8 miles away
- G Medacs Homecare - Bristol Good, 0.8 miles away