Purple Skilled Healthcare - Main Office

What inspectors found

From the Care Quality Commission's assessment published 2 May 2025 (assessment visit 22 January 2025). Quoted under the Open Government Licence.

1. Safe

   –No rating No rating

   We identified two breaches of the legal regulations. Risk assessments were in place; however, some risks had either not been identified or records lacked information about maintaining people’s safety and risk of harm. An effective call monitoring system was not in place and recruitment processes were not operating effectively to ensure the suitability and competency of staff. People told us they felt safe using the service. Staff followed appropriate infection control practices. There was a process in place to respond to accident and incidents. Best practice was relayed to staff to improve the quality of service being provided.

2. Effective

   GGood Good

   People’s care and support needs were assessed before they started using the service. Staff felt supported by the registered manager. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to maintain a healthy diet and had access to health care professionals when they needed them.

3. Caring

   GGood Good

   People's privacy, dignity and independence was promoted. People told us staff were kind and caring. Staff knew people's routines and preferences and were respectful of this. People’s equality and diversity needs were respected and met.

4. Responsive

   GGood Good

   People spoke positively about the service. People received person centred care which met their needs and preferences. The service had a complaints procedure in place. No one at the service was receiving end of life care.

5. Well-led

   –No rating No rating

   We identified one breach of legal regulations. There were systems in place to assess and monitor the quality of the service provided. However, these systems were not sufficiently robust to identify that improvements were needed in relation to risk assessments, call monitoring, recruitment and governance. The service had not registered to support people with mental health conditions. The registered manager was available for people and staff when they were needed. The service worked with healthcare professionals and took the views of people and staff into account when delivering the service.