People Matter Support Services
- Home care
- Registered since 2022
- Central Reading, Reading, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2020.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
21 of 29
rated home care services in Reading are rated Good, like this one.
People Matter Support Services: inspection record
Rated Good in July 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Limms Care Services Limited Requires improvement, less than 0.1 miles away
- G Top Class Quality Services Ltd Good, less than 0.1 miles away
- G Creative Support - Berkshire & Oxfordshire Services Good, 0.4 miles away
- RI Royle Care Limited Requires improvement, 0.4 miles away
- G Kcare Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 7 July 2023. Quoted under the Open Government Licence.
People Matter Support Services is a domiciliary care agency and supported living service providing personal care to older people, younger adults, children and also those with a physical disability, learning disability and autism. The service provides care to people in their own homes in the community. At the time of inspection, the service was providing personal care to 25 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care plans contained clear information to staff on how to best support the person in order to meet their needs. Staff had received safeguarding training on an annual basis in order to ensure their knowledge of their responsibilities was up to date to keep people safe. The registered manager reported any allegations to the local authority safeguarding team and CQC as required. All staff had received appropriate training in relation to medicine management and this was assessed regularly by the registered manager.
Right Care: The care observed was person-centred and promoted people's dignity, privacy and human rights. People received the right support in relation to risks, such as those relating to mental health conditions and learning disabilities. Risk assessments contained clear information on how to mitigate risks to people as well as how to support them with making informed decisions. There were enough staff to support people safely and staff knew people well. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices.
Right Culture: The registered manager did not have always have effective practices in place in relation to auditing people's records. This was discussed with the registered manager and a new system is planning to be put in place in the coming months. The registered manager oversaw staff competences with regular spot checks and reviews to ensure people received good quality care. Staff reported to feeling well supported. Care was provided in a person-centred way. The provider worked with local health and social care services to ensure people received the care they needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Well-led was rated Requires improvement on 7 July 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Aminata Kalokoh
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 7 July 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 07114557 (opens Companies House)
Getting help from Reading Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Reading Borough Council
- Ask for a care needs assessment
- Phone: 0118 937 3747
- Contact adult social care online
- Support for carers
- Paying for care: Reading Borough Council
Checked on the council's website, November 2026.
Common questions
- Does People Matter Support Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for People Matter Support Services.
- When was People Matter Support Services last inspected?
- The Care Quality Commission's latest rating for People Matter Support Services was published on 7 July 2023.
- Who runs People Matter Support Services?
- People Matter Support Services is run by People Matter Support Services Limited.
- What is People Matter Support Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 July 2023.
Contact
- Phone
- 07775 446434
- Address
- Unit 3, 251 A33 Relief Road, Reading, RG2 0RR Map (opens Google Maps)
Compare nearby
- RI Limms Care Services Limited Requires improvement, less than 0.1 miles away
- G Top Class Quality Services Ltd Good, less than 0.1 miles away
- G Creative Support - Berkshire & Oxfordshire Services Good, 0.4 miles away
- RI Royle Care Limited Requires improvement, 0.4 miles away
- G Kcare Good, 0.4 miles away