Top Class Quality Services Ltd

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an open and positive culture within the service, which enabled encouraged good communication with people, their families and other stakeholders. The registered person and care coordinator ran the service well and supported staff to develop their skills. The registered person effectively engaged with people, staff and professionals to seek their views, which were used to drive service improvements. Quality assurance processes were in place to ensure the registered person had oversight of the service performance. The registered person and staff worked well with key organisations to ensure the safe and effective delivery of people's care. Professionals consistently praised the service for compassionately supporting people with challenging needs, where other providers had failed. For example, one professional told us, "I would say the safety and quality of care is excellent, for obtaining equipment needed and keeping [person] safe in her own home and enabling family and friends to visit."