Care Specialist Services Ltd
- Home care
- Dementia care
- Registered since 2022
- South Gloucestershire, South West
This service is registered but is not currently providing care.
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
9 months
since the latest rating was published.
Care Specialist Services Ltd: inspection record
Rated Requires improvement in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Brunelcare Domiciliary Care Services Bristol & South Gloucestershire (Good, 0.4 miles away) and Yourlife (Hanham) (Good, 1 mile away).
Nearest home care services:
- G Brunelcare Domiciliary Care Services Bristol & South Gloucestershire Good, 0.4 miles away
- – Saliana Care Not yet rated, 0.7 miles away
- G Yourlife (Hanham) Good, 1 mile away
- G Home Instead Bristol East Good, 1.1 miles away
- G Stepping Stones to Independence Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 January 2026 (assessment visit 20 October 2025). Quoted under the Open Government Licence.
Date of Assessment: 20 October to 13 November 2025.
Care Specialist Services Limited is a home care service providing support to older people in their homes. At the time of our assessment, there were 2 people using the service. The service registered with the Care Quality Commission on the 19 July 2022. We carried out this assessment to provide the service with their first overall rating. The assessment was carried out remotely by requesting records from the provider, speaking to the registered manager and people and gaining feedback from the staff. We looked at all the 33 quality statements in safe, effective, caring, responsive and well led. At this assessment we found 3 breaches of the legal regulations, in relation to risk management, medicines management and good governance. The overall rating for the service requires improvement. We will be asking the provider to submit an action plan on how they will make improvements to the care and support provided to people.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We found medicines records needed improvement; the list of people’s prescribed medicines was not recorded within people’s support plans. Although both people self-administered their medicines, the staff applied creams to people. Body maps lacked information about the creams and were not being signed for by staff.
Risks to people had not always been assessed in relation to people’s health needs and the effects from prescribed medicines. Some risk assessments contained limited information in relation to the care and support they required, and further information was needed, to help prevent people from harm and injury.
Improvements were needed to make people’s support plans person centred. Although these were in place, they lacked information about people’s likes, dislikes, history and life goals. Assessments were carried out before people started with the service, however improvements were needed, to enhance the information known about each person.
The provider's governance systems were not always effective in monitoring and improving the quality of the service. Audits lacked essential information, and action was not always taken to sufficiently assess and address shortfalls.
The provider had systems in place to monitor the visit times of people. Staff had been safely recruited with the appropriate pre-employment checks carried out.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.This is the first assessment for this service. This key question has been rated Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Registration details
- Registered manager
- Norman Saungweme
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Specialist Services Limited
- Ownership type
- Organisation
- Companies House number
- 08743468 (opens Companies House)
Getting help from South Gloucestershire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at South Gloucestershire Council
- Ask for a care needs assessment
- Phone: 01454 868007, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Paying for care: South Gloucestershire Council
Checked on the council's website, November 2026.
Common questions
- Does Care Specialist Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Specialist Services Ltd.
- When was Care Specialist Services Ltd last inspected?
- The Care Quality Commission's latest rating for Care Specialist Services Ltd was published on 29 January 2026.
- Who runs Care Specialist Services Ltd?
- Care Specialist Services Ltd is run by Care Specialist Services Limited.
- What is Care Specialist Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 January 2026.
Contact
- Phone
- 0117 907 1699
- Address
- 6 Greve Court, Barrs Court, Bristol, BS30 7AU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Brunelcare Domiciliary Care Services Bristol & South Gloucestershire (Good, 0.4 miles away) and Yourlife (Hanham) (Good, 1 mile away).
Nearest home care services:
- G Brunelcare Domiciliary Care Services Bristol & South Gloucestershire Good, 0.4 miles away
- – Saliana Care Not yet rated, 0.7 miles away
- G Yourlife (Hanham) Good, 1 mile away
- G Home Instead Bristol East Good, 1.1 miles away
- G Stepping Stones to Independence Good, 1.3 miles away