Home Instead Bristol East

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Care givers knew how to keep people safe and free from avoidable harm. Risk assessments were in place. Care givers knew what to report to the office to ensure people were safe. Policies and procedures were in place on keeping people safe, which included the reporting of allegations of abuse.

People received support from a consistent team of staff that knew them well. Visits were completed at the time agreed and for the full amount of time. Care givers had been through a thorough recruitment process and received the training and the support they needed to support people safely and effectively. This included infection control training to keep people and themselves safe in relation to the pandemic.

People were encouraged to maintain a healthy balanced diet and they had access to health care professionals when they needed them. Where people's needs had changed appropriate referrals had been made to other health and social care professionals.

Systems were in place to monitor the quality and safety of the service and make improvements. This included seeking the views of the people who use the service. Care givers felt supported by the provider and the management team.