Universal Complex Care
- Home care
- Dementia care
- Registered since 2022
- Harlow, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
258 of 298
rated home care services in Essex are rated Good, like this one.
Universal Complex Care: inspection record
Rated Good in May 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – At Home Support Services Limited No overall rating, less than 0.1 miles away
- – Blossom Home Care West Essex and East Hertfordshire Not yet rated, less than 0.1 miles away
- G Central Care Recruitment Limited Good, less than 0.1 miles away
- G Diamond Unique Care Limited Good, less than 0.1 miles away
- G Lehope Care Limited Good, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 18 May 2023. Quoted under the Open Government Licence.
Universal Complex Care Ltd is s a domiciliary care agency providing personal care for people living in their own houses and flats in the community. At the time of inspection, 7 people were using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Staff had been safely recruited and there were sufficient numbers of staff on duty to meet people's needs. Risks associated with people's care were assessed with appropriate guidance in place to inform staff. People's medicines were managed safely.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received an induction when starting in their role and were provided with appropriate training to support their knowledge. People's nutritional needs were met.
Care plans were reviewed and updated to reflect people's needs. No-one at the service was receiving end of life care. People and relatives told us the staff were kind and caring in their support.
People, staff and relatives were positive about the registered manager. The processes for monitoring the quality and safety of the service were effective.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Precious Masawi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 18 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Universal Complex Care Ltd
- Ownership type
- Organisation
- Companies House number
- 11471644 (opens Companies House)
Universal Complex Care Ltd runs 2 services, all in the East of England. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Universal Complex Care Ltd
- – Universal Complex Care Ltd Not yet rated. Home care, Cambridgeshire
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Universal Complex Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Universal Complex Care.
- When was Universal Complex Care last inspected?
- The Care Quality Commission's latest rating for Universal Complex Care was published on 18 May 2023.
- Who runs Universal Complex Care?
- Universal Complex Care is run by Universal Complex Care Ltd. It runs 2 services, all in the East of England.
- What is Universal Complex Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 May 2023.
Contact
- Phone
- 01279 312184
- Address
- Harlow Enterprise, Kao Hockham Building, Edinburgh Way, Harlow, CM20 2NQ Map (opens Google Maps)
Compare nearby
- – At Home Support Services Limited No overall rating, less than 0.1 miles away
- – Blossom Home Care West Essex and East Hertfordshire Not yet rated, less than 0.1 miles away
- G Central Care Recruitment Limited Good, less than 0.1 miles away
- G Diamond Unique Care Limited Good, less than 0.1 miles away
- G Lehope Care Limited Good, less than 0.1 miles away