Best West Bridgford Home Care Ltd
- Home care
- Dementia care
- Registered since 2022
- Nottingham, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 months
since the latest rating was published.
8 of 58
rated home care services in Nottingham are rated Requires improvement, like this one.
Best West Bridgford Home Care Ltd: inspection record
Rated Requires improvement in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Home Instead Senior Care (Good, less than 0.1 miles away) and Bluebird Care (Nottingham) (Good, 1.3 miles away).
Nearest home care services:
- – Home Instead Ilkeston and Hucknall Not yet rated, less than 0.1 miles away
- G Home Instead Senior Care Good, less than 0.1 miles away
- G Bluebird Care (Nottingham) Good, 1.3 miles away
- G YourLife (West Bridgford) Good, 1.4 miles away
- O RoseLea House Outstanding, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 May 2026 (assessment visit 12 March 2026). Quoted under the Open Government Licence.
Date of the assessment was 13 April to 20 April 2026. Best West Bridgford Home Care Ltd is a homecare service providing care and support to adults of all ages, people who are living with dementia, physical disabilities or sensory impairments living in their own home. Not everyone using the service was receiving a regulated activity. At the time of our assessment 9 people were supported by the service with a regulated activity. Regulated activity is defined as help with care related to personal care. The provider had registered with us on 1 July 2022, and this was their first assessment. This was an offsite assessment; this meant we requested all records to be sent to us electronically and reviewed them offsite.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
During this assessment we found care plans did not always contain clear, detailed guidance to support staff to manage people’s health conditions or deliver care in line with best practice. Incidents and accidents were not consistently recorded or shared with the management team and the Mental Capacity Act (2005) was not always followed, as capacity assessments were not routinely completed where required.
Governance systems were ineffective and did not provide sufficient oversight of the service. However, medicines were managed safely. Staff were recruited safely and there were enough staff to ensure people received their scheduled care calls, with visits lasting the allocated time. People were treated with kindness, dignity and respect, and despite gaps in written guidance, staff and the registered manager demonstrated a good understanding of people and their individual needs.
During this assessment we identified breaches in relation to safe care and treatment. We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
No rating
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the management and leadership had not always created a culture that supported the delivery of safe, care and treatment.
Questions to ask the service
- Safe was rated Requires improvement on 27 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 27 May 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 27 May 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Emily Newbold
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 13378504 (opens Companies House)
Getting help from Nottingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottingham City Council
- Ask for a care needs assessment
- Phone: 0115 876 3330, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Nottingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Best West Bridgford Home Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Best West Bridgford Home Care Ltd.
- When was Best West Bridgford Home Care Ltd last inspected?
- The Care Quality Commission's latest rating for Best West Bridgford Home Care Ltd was published on 27 May 2026.
- Who runs Best West Bridgford Home Care Ltd?
- Best West Bridgford Home Care Ltd is run by Best West Bridgford Home Care Ltd.
- What is Best West Bridgford Home Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 27 May 2026.
Contact
- Phone
- 0115 822 2222
- Address
- The Lookout Bull Close Road, Nottingham, NG7 2UL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Home Instead Senior Care (Good, less than 0.1 miles away) and Bluebird Care (Nottingham) (Good, 1.3 miles away).
Nearest home care services:
- – Home Instead Ilkeston and Hucknall Not yet rated, less than 0.1 miles away
- G Home Instead Senior Care Good, less than 0.1 miles away
- G Bluebird Care (Nottingham) Good, 1.3 miles away
- G YourLife (West Bridgford) Good, 1.4 miles away
- O RoseLea House Outstanding, 1.5 miles away