Home Instead Senior Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection there was 63 people in receipt of personal care.

Staff were recruited safely and received induction and training for their roles. Staff told us they were supported by the registered manager and received regular supervisions and feedback.

Processes were in place to support people with their medicines if required. Infection control measures were in place including staff use of personal protective equipment (PPE).

Where people required support with their eating and drinking needs, staff had receiving relevant training to enable them to do this safely and in line with people's wishes.

People told us they had access to their care plan, and these were regularly updated to ensure appropriate care was being delivered. Care plans were person centred and identified risk. There was clear guidance for staff on how to support people whilst mitigating risks to keep people safe.

People, relatives and staff felt the management team were approachable, open and transparent. Relatives said they had confidence in staff to perform the health task associated with the complex needs of people and knew when to seek advice and support from other medical professionals.

People were supported to have maximum choice and control of their lives and staff supported support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.