Complete Caring Limited
- Home care
- Dementia care
- Registered since 2010
- Wymondham, Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2015, most recently Good in July 2019.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
81 of 115
rated home care services in Norfolk are rated Good, like this one.
Complete Caring Limited: inspection record
Rated Good in July 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Dell Care Good, 0.4 miles away
- – East Point Care Wymondham Not yet rated, 0.7 miles away
- – Acorn 2 Oak Care Limited Not yet rated, 1.1 miles away
- G PCT Care Services Ltd Head Office Good, 2.2 miles away
- – Master Care No overall rating, 5.1 miles away
About the service
From the Care Quality Commission's inspection report published 26 July 2019. Quoted under the Open Government Licence.
Complete Caring Ltd is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, the regulated service was supporting 18 people most, but not all of those people, were over 65.
What inspectors found
Care workers understood how to keep people safe from abuse. Risks to people had been assessed and staff understood how to manage risks to keep people safe. People received their medicines as they were prescribed.
Read the rest of CQC's summary
The service carried out a detailed assessment of people's needs before they started using the service. Care workers were well trained and matched to people based on their skills, knowledge and personality. The service was focussed on making sure people were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. We have made a recommendation about improving record keeping in this area.
People were supported by care workers who were kind and caring and who knew them well. People were asked if they were happy with their care and felt involved in their support plan. The service supported people to be as independent as possible.
Care workers knew people well and could identify when needs changed so the service could respond. People were supported to maintain their hobbies and interests and to be a part of their local community. The service had systems in place to ensure people were treated sensitively and with compassion at the end of their life.
The service was well led. Care workers and people we spoke to were all positive about the managers in the service. The registered manager understood the importance of monitoring the quality of care and was keen to drive improvement where possible. The service worked well with other professionals and organisations to improve outcomes for people.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 26 July 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Complete Caring Limited
- Ownership type
- Organisation
- Companies House number
- 03569510 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Complete Caring Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Complete Caring Limited.
- When was Complete Caring Limited last inspected?
- The Care Quality Commission's latest rating for Complete Caring Limited was published on 26 July 2019.
- Who runs Complete Caring Limited?
- Complete Caring Limited is run by Complete Caring Limited.
- What is Complete Caring Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 July 2019.
Contact
- Phone
- 020 3769 4956
- Address
- 1a Cock Street, Wymondham, NR18 0BY Map (opens Google Maps)
Compare nearby
- G Dell Care Good, 0.4 miles away
- – East Point Care Wymondham Not yet rated, 0.7 miles away
- – Acorn 2 Oak Care Limited Not yet rated, 1.1 miles away
- G PCT Care Services Ltd Head Office Good, 2.2 miles away
- – Master Care No overall rating, 5.1 miles away